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Customer Service Representative

Location
Gahanna, OH
Work Arrangement
On-site
Type
Full-time
Salary Range
$18 - $18

Job Description

Acme Mutual Services is hiring Customer Service Representatives for our Gahanna contact center. You'll help members with billing questions, service starts and stops, and payment arrangements by phone. New classes start every few weeks, and paid training is provided.

Key Responsibilities

  • Answer 50-70 inbound calls a day about billing, payments and service changes
  • Set up payment arrangements within company guidelines
  • Document every interaction accurately in the customer system
  • Escalate complex issues to a team lead
  • Meet quality, attendance and handle-time goals

Requirements

  • High school diploma or GED
  • 1+ year of customer service experience (call center a plus)
  • Type 35+ words per minute
  • Able to attend all 3 weeks of paid, in-person training (Mon-Fri, 8:00am-4:30pm)
  • Pass a background check and drug screen

Compensation Details

  • $18.00/hour while in training and after
  • Full-time, 40 hours per week; shifts between 7:00am and 7:00pm after training
  • Medical, life insurance and FSA through InnoSource
  • Weekly pay with direct deposit
  • Free on-site parking

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

As part of our hiring process, InnoSource may obtain a background check (known as a "Consumer Report") from a Consumer Reporting Agency. This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment history, credit history, or other background information. A drug and/or nicotine screen may also be required.

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Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran

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